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# How To: Assign Cases

### Assigning Cases

**Welcome To Mercury - The Surest Way to Case Alerts!**

**Multi User Version Only**

Mercury allows you to assign existing and new cases to any users in your organization. This will help Filter & Organise your cases for all members.

To get started, **login** to your Mercury account and go to the Workspace. Once at the **workspace**, open the case you would like to assign. Clicking the case opens the detailed view on the right side of the screen.

Now click on **"Assign"** button at the top of any case as shown:

![Assign Case](https://storage.crisp.chat/users/helpdesk/website/cba7b8d35eeda000/img-6_n00uv5.png)

In the resultant dropdown, select the user and click the Save button to assign the case.