> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.scconline.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resolving an Invalid Access Code

**How to go about fixing problems related to an incorrect access code which triggers an error.**

Sometimes you might come across a situation where you enter your access card details and see the 
 **"Invalid Access Code**" error.

![](https://storage.crisp.chat/users/helpdesk/website/babe4964-9611-4db4-9d60-daeb088aa81b/401a1e98-ea22-4e1d-be95-7c9a837d3fd7.png)

Kindly take a screenshot and send it to [support@scconline.com](mailto:support@scconline.com), we will make sure to resolve this issue in 1-2 working days.